Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 28)

Which term relates to service levels aligned with the needs of service consumers?

A.Service management

B.Warranty

C.Cost

D.Utility

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

A.Organizations and people

B.Partners and suppliers

C.Information and technology

D.Value streams and processes

Which statement about the 'service desk1 practice is CORRECT?

A.It needs a practical understanding of the business processes

B.It investigates the cause of incidents

C.It carries out change assessment and authorization

D.It provides a link with stakeholders at strategic and tactical levels

What is a problem that has been analysed but has not been resolved?

A.Event

B.Workaround

C.Known error

D.Incident

Which value chain activity ensures that service components meet agreed specifications?

A.Deliver and support

B.Design and transition

C.Obtain/build

D.Plan

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