Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 32)

Which is a way of applying the guiding principle 'focus on value'?

A.Recognizing the complexity of systems

B.Doing fewer things, but doing them better

C.Understanding how service consumers use services

D.Comprehending the whole, but doing something

What describes how components and activities work together to facilitate value creation?

A.The ITIL service value system

B.The four dimensions of service management

C.The ITIL guiding principles

D.A service relationship

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A.IT asset management

B.Deployment management

C.Continual management

D.Monitoring and event management

What is the purpose of the 'monitoring and event management' practice?

A.To systematically observe services and service components

B.To manage workarounds and known errors

C.To capture demand for incident resolution and service requests

D.To restore normal service operation as quickly as possible

Which is included in the purpose of the 'service level management' practice?

A.To ensure that suppliers and their performance are managed appropriately

B.To ensure accurate information about the configuration of services is available

C.To maximize the number of successful service and product changes

D.To set clear business-based targets for service levels

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