A.Customer portfolio, service catalogue and retired services

B.Customer portfolio, configuration management system and service catalogue

C.Service pipeline, service catalogue and retired services

D.Service pipeline, configuration management system and service catalogue

A.Change enablement

B.Service level management

C.Continual improvement

D.Service desk

A.Collaboration between teams

B.Escalating all incidents to support teams

C.Target resolution times

D.Detailed procedural steps for incident investigation

A.Alter a workaround is identified and documented

B.After analysis of error information from a supplier

C.When a user reports an unplanned service interruption

D.When the cause is identified but not resolved

A.A change that is typically implemented as a service request

B.A change that needs to be scheduled, assessed and authorized following a defined process

C.A high-risk change that needs very thorough assessment

D.A change that must be implemented as soon as possible