Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 3)

What is an incident?

A.A possible future event that could cause harm

B.A service interruption resolved by the use of self-help tools

C.The planned removal of an item that might affect a service

D.A result enabled by one or more outputs

Which does the ITIL service value system discourage?

A.Coordinated authorities and responsibilities

B.Organizational silos

C.Interfaces among practices

D.Organizational agility

Which value chain activity communicates the current status of all four dimensions of service management?

A.Improve

B.Engage

C.Obtain/build

D.Plan

What is defined as any component that needs to be managed in order to deliver an IT service?

A.A configuration item (CI)

B.An IT asset

C.An incident

D.A service request

Which dimension of service management considers the workflows and controls needed to deliver services?

A.Organization and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

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