Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 7)

ITIL-4-Foundation Exam Question 26

Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A.measured

B.rewarded

C.managed

D.defined

ITIL-4-Foundation Exam Question 27

Which activity is part of the 'continual improvement' practice?

A.Delivering tactical and operational engagement with customers

B.Populating and maintaining the asset register

C.Providing a clear path for users to report issues, queries, and requests

D.Identifying and logging opportunities

ITIL-4-Foundation Exam Question 28

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

A.Local

B.Centralized

C.Virtual

D.Outsourced

ITIL-4-Foundation Exam Question 29

Which statement about the 'change enablement' practice is CORRECT?

A.Service requests are usually normal changes that can be implemented quickly without authorization

B.Emergency changes are changes that must be fully tested and fully documented prior to implementation

C.Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

D.Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

ITIL-4-Foundation Exam Question 30

Which facilitates outcomes that customers want to achieve?

A.Organization

B.IT asset

C.Service

D.Warranty

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ITIL-4-Foundation Exam Question 26

ITIL-4-Foundation Exam Question 27

ITIL-4-Foundation Exam Question 28

ITIL-4-Foundation Exam Question 29

ITIL-4-Foundation Exam Question 30

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