Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 10)

ITIL-4-Foundation Exam Question 41

Which activity is part of the 'continual improvement' practice?

A.Authorizing changes to implement improvements

B.Identifying the cause of incidents and recommending related improvements

C.Logging and managing incidents that result in improvement opportunities

D.Making business cases for improvement action

ITIL-4-Foundation Exam Question 42

Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control

A.1 and 4

B.2 and 3

C.3 and 4

D.1 and 2

ITIL-4-Foundation Exam Question 43

How should an organization adopt continual improvement methods?

A.Build the capability to use as many improvement methods as possible

B.Use a new method for each improvement the organization handles

C.Select a few key methods for the types of improvement that the organization handles

D.Select a single method for all improvements that the organization handles

ITIL-4-Foundation Exam Question 44

Which organization delivers output or outcomes of a service?

A.A service consumer delivers outcomes of the service

B.A service provider delivers outcomes of the service

C.A service consumer delivers outputs of the service

D.A service provider delivers outputs of the service

ITIL-4-Foundation Exam Question 45

What is the effect of increased automation on the 'service desk1 practice?

A.Elimination of the need to escalate incidents to support teams

B.Increased ability to focus on fixing technology instead of supporting people

C.Decrease in self-service incident logging and resolution

D.Greater ability to focus on customer experience when personal contact is needed

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ITIL-4-Foundation Exam Question 41

ITIL-4-Foundation Exam Question 42

ITIL-4-Foundation Exam Question 43

ITIL-4-Foundation Exam Question 44

ITIL-4-Foundation Exam Question 45

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