A.Understanding which service requests can be accomplished with limited approvals

B.Creating new workflows for every service request

C.Separating requests relating to service failures from the degradation of services

D.Eliminating service requests which have complex workflows

A.Service desk

B.Problem management

C.Incident management

D.Continual improvement

A.Service level management

B.Service request management

C.Change enablement

D.Problem management

A.Identifying activities that can be achieved in smaller iterations

B.Understanding what services help the service consumer

C.Assessing services to identify parts that can be reused

D.Reducing the number of steps in the customer experience

A.Continual improvement

B.Service level management

C.Service desk

D.Monitoring and event management