Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 35)

Why should a service level manager carry out regular service reviews?

A.To collect information about service consumer goals and objectives

B.To capture information about service issues and performance against agreed goals

C.To ensure continual improvement of services, so that they meet the evolving needs of service consumers

D.To ensure that agreements are written simply and are easy to understand

Which is a purpose of the 'relationship management' practice?

A.To systematically observe services and service components

B.To protect the information needed by the organization to conduct its business

C.To be the entry point and single point of contact for the service provider with all of its users

D.To identify, analyze, monitor, and continually improve links with stakeholders

Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A.Design controls and metrics first, then remove those not adding value

B.Design controls and metrics and add them individually until all are implemented

C.Only add controls and metrics when they are needed

D.Only add controls and metrics that are required for compliance

Which is a recommendation for applying the guiding principle 'keep it simple and practical?

A.Communicate in a way the audience can hear

B.Sometimes nothing from the current state can be re used

C.Fast does not mean incomplete

D.If a practice is easier to follow it is more likely to be adopted

Which statement about the input and output of the value chain activities is CORRECT?

A.Each value chain activity receives inputs and provides outputs

B.The organization's governance will determine the inputs and outputs of each value chain activity

C.Some value chain activities only have input, whereas others only have outputs

D.Input and output are fixed for each value chain activity

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