Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 36)

Which is the FIRST action when optimizing a service?

A.Assess the current state

B.Implement the improvement

C.Understand the organizational context

D.Agree the future state

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

A.Think and work holistically

B.Keep it simple and practical

C.Start where you are

D.Focus on value

Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A.Information security management

B.Change control

C.Incident management

D.Monitoring and event management

What is described by the service value system?

A.Services based on one or more products, designed to address needs of a target consumer group

B.How to apply the systems approach of the guiding principle think and work holistically

C.Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

D.How all the components and activities of the organization work together as a system to enable value creation

Which practice needs people who understand complex systems and have creative and analytical skills?

A.Problem management

B.Service level management

C.Service request management

D.Change enablement

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