A.Supplier management

B.Release management

C.Service configuration management

D.Information security management

A.Ideation, Design, Develop, Deploy, Test, Operate, Retire

B.None of the above

C.Ideation, Test, Develop, Deploy, Design, Operate, Retire

D.Retire, Test, Operate, Deploy, Ideation, Develop, Design

A.Change control

B.Service catalogue management

C.Problem management

D.Service desk

A.Continual improvement

B.A service

C.Service management

D.An IT asset

A.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

C.To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services

D.To protect the information needed by the organization to conduct its business