Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 39)

ITIL-4-Foundation Exam Question 186

Which of the following is an example of incident?

A.A user has requested access to a shared repository

B.A backup server is being rebooted while services are running on the primary server

C.An application is not available during the business hours

D.A user wants to reset the password of a server

ITIL-4-Foundation Exam Question 187

What is the purpose of the 'relationship management' practice?

A.To align the organization's practices and services with changing business needs

B.To set clear business-based targets for service performance

C.To establish and nurture the links between the organization and its stakeholders

D.To support the agreed quality of a service handling all agreed, userinitiated service requests

ITIL-4-Foundation Exam Question 188

Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

A.utility

B.information

C.warranty

D.costs

ITIL-4-Foundation Exam Question 189

Which is the BEST example of an emergency change?

A.A low-risk computer upgrade implemented as a service request

B.The implementation of a planned new release of a software application

C.A scheduled major hardware and software implementation

D.The implementation of a security patch to a critical software application

ITIL-4-Foundation Exam Question 190

Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

A.Measured data is always more accurate than direct observation

B.It should always be used to support direct observation

C.It should always be used instead of direct observation

D.The act of measuring always positively impacts results

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ITIL-4-Foundation Exam Question 186

ITIL-4-Foundation Exam Question 187

ITIL-4-Foundation Exam Question 188

ITIL-4-Foundation Exam Question 189

ITIL-4-Foundation Exam Question 190

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