Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 42)

Which statement about service relationship management is CORRECT?

A.It focuses on the service actions performed by users

B.It requires the service consumer to create resources for the service provider

C.It focuses on the fulfilment of the agreed service actions

D.It requires co-operation of both the service provider and service consumer

Which practice involves the management of vulnerabilities that were not identified before the service went live?

A.Service level management

B.Service request management

C.Problem management

D.Change control

Which skill is required by the 'service level management' practice?

A.Supplier management

B.Problem management

C.Event monitoring

D.Technical expertise

What can be used to determine if a service is 'fit for purpose'?

A.Warranty

B.Outcome

C.Availability

D.Utility

What term is used to describe whether a service will meet availability, capacity and security requirements?

A.Utility

B.Value

C.Warranty

D.Outcomes

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