Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 41)

ITIL-4-Foundation Exam Question 196

Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

A.'focus on value' guiding principle

B.service value system

C.'service request management' practice

D.four dimensions of service management

ITIL-4-Foundation Exam Question 197

Which is provided by the 'engage' value chain activity?

A.Ensuring that services are operated to meet agreed specifications

B.Ensuring that stakeholder needs are understood by the organization

C.Ensuring that service components are available when needed

D.Ensuring that stakeholder expectations for quality are met

ITIL-4-Foundation Exam Question 198

What is a change schedule PRIMARILY used for?

A.To help plan, authorize and schedule emergency changes

B.To publish a list of service requests that users can select

C.To help plan changes, assist in communication and avoid conflicts

D.To ensure that a single change authority reviews every change

ITIL-4-Foundation Exam Question 199

Which is considered by the 'partners and suppliers' dimension?

A.Using artificial intelligence

B.Working with an integrator to manage relationships

C.Defining controls and procedures

D.Using formal roles and responsibilities

ITIL-4-Foundation Exam Question 200

Which statement about the service value chain is CORRECT?

A.Each value chain activity identifies a requirement for resources from an external supplier

B.The service value chain uses value streams to describe a combination of consumers and providers

C.Each value chain activity uses different combinations of practices to convert inputs into outputs

D.The service value chain converts value into demand

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ITIL-4-Foundation Exam Question 196

ITIL-4-Foundation Exam Question 197

ITIL-4-Foundation Exam Question 198

ITIL-4-Foundation Exam Question 199

ITIL-4-Foundation Exam Question 200

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