Online Access Free ITIL.ITIL-Foundation.v2022-03-14.q118 Practice Test (Page 11)

ITIL-Foundation Exam Question 46

Which is the BEST definition of a service?

A.It is a means of delivering value customers by facilitating outcomes 100 percent of the time.

B.It is a means of delivering value to customers by facilitating outcomes described in operational level agreements (OLAs) and Service level agreements (SLAs).

C.is a means of delivering value to customers by facilitating outcomes according to how they are defined in processes

D.It is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.

ITIL-Foundation Exam Question 47

Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future

A.1, 2 and 4 only

B.All of the above

C.1 only

D.2 and 3 only

ITIL-Foundation Exam Question 48

Which one of the following is NOT an aim of the change management process?

A.To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

B.To ensure that changes are recorded and evaluated

C.To deliver and manage IT services at agreed levels to business users

D.To ensure the impact of changes are understood

ITIL-Foundation Exam Question 49

What is the primary focus of business capacity management?

A.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

B.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

C.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

D.Review of all capacity supplier agreements and underpinning contracts with supplier management

ITIL-Foundation Exam Question 50

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A.Design coordination

B.Availability management

C.Release management

D.Capacity management

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ITIL-Foundation Exam Question 46

ITIL-Foundation Exam Question 47

ITIL-Foundation Exam Question 48

ITIL-Foundation Exam Question 49

ITIL-Foundation Exam Question 50

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