A.Partners

B.Products

C.Processes

D.People

A.It can be fully implemented in 30 days

B.It makes technology architecture easy to design

C.It always guarantees cost savings

D.Its practices are applicable to any IT organisation

A.Change manager

B.Service manager

C.Process manager

D.Process practitioner

A.Outside the normal working hours of the business unit.

B.During peak or holiday periods when emergencies are more likely to occur.

C.In an emergency when it is not possible to convene a full CAB.

D.Following a full change advisory board (CAB) to resolve any outstanding agenda items.

A.A partnership developed between the IT service provider and the customer, so that a mutually beneficial agreement is reached

B.A written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties

C.The key service targets and responsibilities of both parties that are used to hold each party accountable when disputes arise

D.An agreement between an IT service provider and another part of the same organization that assists with the provision of services