A.Perform an activity

B.Be kept up-to-date on the progress of an activity

C.Be accountable for the outcome of an activity

D.Manage an activity

A.Immediately after the change has failed and needs to be backed out

B.After the post implementation review has identified a problem with the change

C.Before the change is approved

D.After implementation but before the post implementation review

A.Reduction in unplanned costs through optimized handling of service outages

B.Reduction in the duration and frequency of service outages

C.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

D.Allows higher volumes of successful change

A.Reports should be produced weekly

B.Service reporting intervals must be defined and agreed with the customers

C.Service reporting intervals must be the same for all services

D.Reporting intervals should be set by the service provider

A.Risk register

B.Change policy

C.Change proposal

D.Service request