Which of the following is an objective of business relationship management?

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert

Which process would you MOST expect to be involved in the management of underpinning contracts?

Which one of the following do technology metrics measure?