Online Access Free ITIL.ITIL-Foundation.v2022-03-14.q118 Practice Test (Page 6)

Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?

A.Underpinning contract

B.Operational contract

C.Service level contract

D.Serviceability contract

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A.To design and develop capabilities for service management

B.To ensure that a service can be managed and operated in accordance with constraints specified during design

C.To provide good-quality knowledge and information about services

D.To plan the resources required to manage a release

. When should a known error be raised?

A.Only when the error in the IT Service is found

B.Only when the root cause is found and a workaround exists

C.As soon as it becomes useful to do so

D.As soon as the major problem procedure is executed

What is used to control a process?

A.Objectives

B.Functions

C.Inputs

D.Stakeholders

Which role is responsible for sponsoring, designing and change managing a process and its metrics?

A.The process owner

B.The process manager

C.The service owner

D.The process practitioner

Other Version: 1540ITIL.ITIL-Foundation.v2022-11-09.q107; 90ITIL.Pass4guide.ITIL-Foundation.v2022-02-01.by.merle.118q.pdf; 2713ITIL.ITIL-Foundation.v2021-09-19.q117

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