A.To minimize the impact of incidents that cannot be prevented.

B.To efficiently respond to requests for granting access to services.

C.To defect changes of state that have significance for management of an IT service.

D.To assist with general information, complains or comments.

A.A change request

B.A change advisory board

C.A change

D.A change model

A.Capacity management only

B.Change management

C.Information security management

D.3rd line support

A.Roles and responsibilities across all the service transition processes.

B.Roles and responsibilities for updating the configuration management database (CMDB.

C.Criteria and authorization to exit early life support and handover to the service operation function.

D.How request for changes (RFCs) are approved for software releases in the IT production environment.

A.To ensure that problem records are circulated to all customers

B.To ensure that the status of faulty configuration items (CI) is recorded

C.To ensure that incident workarounds are acceptable to the customers

D.To ensure that incident resolution times are aligned with business needs