Online Access Free ITIL.ITIL-Foundation.v2022-03-14.q118 Practice Test (Page 14)

What is the BEST description of the CSI register?

A.It is a record of proposed improvement opportunities and the benefits that will be achieved

B.It is a record of all authorised changes and their planned implementation dates

C.It is a record of completed improvements and the relevant customer satisfaction metric

D.It is a record of new services to be approved by a customer, including proposed implementation dates

What are the categories of events described in the ITIL service operation book?

A.Informational, warning, exception

B.Informational, scheduled, normal

C.Scheduled, unscheduled, emergency

D.Warning, reactive, proactive

In which document would you expect to see an overview of actual service achievements against targets?

A.Operational level agreement (OLA)

B.SLA monitoring chart (SLAM)

C.Capacity plan

D.Service level agreement (SLA)

Which of the following would NOT be contained in a release policy?

A.The risk register for the release

B.Entry and exit criteria of the release into testing

C.Roles and responsibilities for the release

D.Naming and numbering conventions

Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?

A.Business capacity management

B.Supplier capacity management

C.Service capacity management

D.Component capacity management

Other Version: 1540ITIL.ITIL-Foundation.v2022-11-09.q107; 90ITIL.Pass4guide.ITIL-Foundation.v2022-02-01.by.merle.118q.pdf; 2713ITIL.ITIL-Foundation.v2021-09-19.q117

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