Online Access Free ITIL.ITIL-Foundation.v2022-03-14.q118 Practice Test (Page 7)

ITIL-Foundation Exam Question 26

Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer

A.1, 2 and 3 only

B.1, 3 and 4 only

C.1, 2 and 4 only

D.2, 3 and 4 only

ITIL-Foundation Exam Question 27

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A.Service transition

B.Service level management

C.Demand management

D.Service catalogue management

ITIL-Foundation Exam Question 28

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A.Demand management

B.Service level management

C.Financial management

D.Risk management

ITIL-Foundation Exam Question 29

Which one of the following is NOT part of the service design stage of the service lifecycle?

A.Measuring the effectiveness and efficiency of service design and the supporting processes

B.Designing and maintaining all necessary service transition packages

C.Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

D.Producing quality, secure and resilient designs for new or improved services

ITIL-Foundation Exam Question 30

What BEST defines serviceability?

A.How long a service or component can perform its agreed function without failure

B.The ability of a third-party supplier to meet the terms of its contract

C.The part of the business process that is critical to providing the service

D.How quickly a service or component can be restored to normal working order

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ITIL-Foundation Exam Question 26

ITIL-Foundation Exam Question 27

ITIL-Foundation Exam Question 28

ITIL-Foundation Exam Question 29

ITIL-Foundation Exam Question 30

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