A.Detailed planning of the build and test of individual changes

B.Maintaining policies, standards and models for service transition activities and processes

C.Prioritizing conflicts for service transition resources

D.Coordinating the efforts required to manage multiple simultaneous transitions

A.The availability of a service or component

B.How quickly a service or component can be restored to normal working order

C.The level of risk that affects a service or process

D.How long a service or configuration item (CI) can perform its function without failing

A.It supports the creation of a portfolio of quantified services

B.It provides quick and effective access to standard services

C.It improves the control of service assets and configurations

D.It reduces the effort spent on managing test and pilot environments

A.The inputs that trigger an action for an activity, process or IT service

B.The design and development of the activities that make up a process or IT service

C.The result of carrying out an activity, following a process, or delivering an IT service

D.The prediction of the future demand requirements for an activity, process or IT service

A.Local service desk

B.Specialized service desk

C.Virtual Service desk

D.Centralized Service desk