A.Service catalogue management

B.Service capacity management

C.Service level management

D.Service portfolio management

A.One which directly supports the business processes of customers

B.One which is not covered by a service level agreement

C.A service not directly used by the business

D.A service that cannot be allowed to fail

A.Both of the above

B.Neither of the above

C.2 only

D.1 only

A.The design of market spaces

B.The design of the service portfolio, including the service catalogue

C.The design of the technology architectures

D.The design of new or changed services

A.Internal departments

B.The facilities management function

C.Suppliers, manufacturers and vendors

D.Customers