Online Access Free ITIL.ITIL-Foundation.v2022-03-14.q118 Practice Test (Page 18)

ITIL-Foundation Exam Question 81

What is the CORRECT definition of service management?

A.A group of events that meet the demand from customers for services that they receive

B.A set of specialised assets for transitioning services into the live operational environment

C.A set of specialised organisational capabilities for delivering value to customers in the form of services

D.A group of people that manages services to fulfil the needs of users and customers

ITIL-Foundation Exam Question 82

What BEST describes the value of service operation to the business?

A.It reduces the duration and frequency of service outages

B.It defines the control of service assets and configurations

C.It supports the creation of a portfolio of quantified services

D.It ensures IT services are continuously aligned to business requirements

ITIL-Foundation Exam Question 83

What BEST defines IT service management?

A.The customer of an IT Service provider who defines and agrees the service targets.

B.The resources that are utilized to provide value to customers through services.

C.The implementation and management of quality IT services that meet business needs.

D.An organization supplying services to only external customers.

ITIL-Foundation Exam Question 84

Which tool helps with defining accountability and responsibility within processes?

A.A project charter

B.A CSI register

C.A RACI model

D.A communications plan

ITIL-Foundation Exam Question 85

Which one of the following is the purpose of service level management?

A.To create and populate a service catalogue

B.To ensure that an agreed level of IT service is provided for all current IT services

C.To ensure that sufficient capacity is provided to deliver the agreed performance of services

D.To carry out the service operations activities needed to support current IT services

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