Online Access Free ITIL.ITIL-Foundation.v2022-03-14.q118 Practice Test (Page 19)

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

A.Shared services unit

B.External

C.Internal

D.Service desk

Which one of the following is concerned with policy and direction?

A.Governance

B.Capacity management

C.Service design

D.Service level management

Which processes are responsible for the regular review of underpinning contracts?

A.Availability management and service level management

B.Supplier management and availability management

C.Supplier management and change management

D.Supplier management and service level management

What is a service delivered between two business units in the same organization known as?

A.Strategic service

B.Delivered service

C.External service

D.Internal service

What is the best description of an external customer?

A.Customers for whom the cost of the service is the primary driver

B.Anyone who gets charged for the delivered services

C.Someone who works in the same organization but in a different business unit to the service provider

D.Customers who are not part of the same organization as the service provider

Other Version: 1552ITIL.ITIL-Foundation.v2022-11-09.q107; 90ITIL.Pass4guide.ITIL-Foundation.v2022-02-01.by.merle.118q.pdf; 2713ITIL.ITIL-Foundation.v2021-09-19.q117

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