Online Access Free ITIL.ITIL-Foundation.v2022-03-14.q118 Practice Test (Page 20)

The configuration management system is part of which system?

A.The availability management information system

B.The capacity management information system

C.The information security management system

D.The service knowledge management system

Which one of the following are the two primary elements that create value for customers?

A.Service requirements and warranty

B.Value on investment (VOI) and return on investment (ROI)

C.Customer and user satisfaction

D.Resources and capabilities

Which is an objective of event management?

A.To provided a channel for users to receive standard services that they are expecting

B.To maintain user satisfaction with the quality of IT services

C.To detect changes of state that have significance for management of an IT service

D.To minimize the impact of incidents due to service failures that cannot be prevented

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

A.The change implementer

B.The change advisory board

C.The change authorization board

D.The change manager

How many people should be accountable for a process as defined in the RACI model?

A.As many as necessary to complete the activity

B.Only one - the process owner

C.Two - the process owner and the process enactor

D.Only one - the process architect

Other Version: 1552ITIL.ITIL-Foundation.v2022-11-09.q107; 90ITIL.Pass4guide.ITIL-Foundation.v2022-02-01.by.merle.118q.pdf; 2713ITIL.ITIL-Foundation.v2021-09-19.q117

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