A.Do

B.Perform

C.Implement

D.Measure

A.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

B.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

C.Review of all capacity supplier agreements and underpinning contracts with supplier management

D.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

A.1 and 3 only

B.2 and 3 only

C.1 and 2 only

D.All of the above

A.Business units

B.All stakeholders

C.External IT teams

D.Internal IT teams

A.Minimizing the impact of incidents that cannot be prevented

B.Restoring normal service operation as quickly as possible

C.Preventing problems and resulting incidents from happening

D.Eliminating recurring incidents