A process owner has been identified with an "I" in a RACI matrix.
Which one of the following would be expected of them?

What is a characteristic of a process?

Which of the following should be considered when designing measurement systems, methods and metrics?
1. The services
2. The architectures
3. The configuration items
4. The processes

Which is the CORRECT list of metrics to support CSI activities?

An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.
What has taken place?