Online Access Free ITIL.ITIL-Foundation.v2022-03-14.q118 Practice Test (Page 5)

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A.Incident management

B.IT operations management

C.Capacity management

D.Service level management

What BEST describes the value of service design to the business?

A.It reduces total cost of ownership (TCO) of services

B.It improves the control of service assets and configurations

C.It supports the creation of a portfolio of quantified services

D.It provides quick and effective access to standard services

Which one of the following is NOT a characteristic of a process?

A.It is measurable

B.It delivers specific results

C.It responds to specific events

D.It structures an organization

Which of the following are classed as stakeholders in service management?
1. Customers
2. Users
3. Suppliers

A.2 and 3 only

B.1 and 3 only

C.1 and 2 only

D.All of the above

What do customer perceptions and business outcomes help to define?

A.Governance

B.Key performance indicators (KPIs)

C.The value of a service

D.Total cost of ownership (TCO)

Other Version: 1540ITIL.ITIL-Foundation.v2022-11-09.q107; 90ITIL.Pass4guide.ITIL-Foundation.v2022-02-01.by.merle.118q.pdf; 2713ITIL.ITIL-Foundation.v2021-09-19.q117

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