The remediation plan should be evaluated at what point in the change lifecycle?

Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

Which one of the following activities is NOT part of the Deming Cycle?

Which process works with incident management to ensure that security breaches are detected and logged?