A.Service portfolio management

B.Knowledge management

C.Financial management for IT services

D.Service asset and configuration management

A.The configuration management system is part of the known error database

B.The configuration management system is part of the service knowledge management system.

C.The service knowledge management system is part of the configuration management system.

D.The configuration management system is part of the configuration management database.

A.It supports the creation of a catalogue of services

B.It leads to gradual and continual improvement in service quality

C.It results in higher volumes of successful change

D.It provides quick and effective access to standard services

A.A core service

B.An enhancing service

C.A packaged service

D.An enabling service

A.No: the Known Error should be created before the problem is logged

B.No: a known error record is created when the original incident is raised

C.No: a known error record should be created with the next release of the service

D.Yes: for information purposes, a known error record can be created at any time it is prudent to do so