A.Problem management

B.Incident management

C.Availability management

D.Service level management

A.The service portfolio

B.The change schedule

C.The service knowledge management system (SKMS)

D.A configuration management database (CMDB)

A.A set of specialised organisational capabilities for delivering value to customers in the form of services

B.A set of specialised assets for transitioning services into the live operational environment

C.A group of people that manages services to fulfil the needs of users and customers

D.A group of events that meet the demand from customers for services that they receive

A.To review remediation planning

B.To assess impact and probability

C.To review transition planning

D.To assess impact and urgency

A.Priority should be based on impact and urgency

B.Impact, priority and urgency are independent of each other

C.Urgency should be based on impact and priority

D.Impact should be based on urgency and priority