A.It optimizes financial exposure

B.It optimizes overall business risk

C.It ensures that servicerequests follow the normal change management process

D.It ensures that all changes are authorized by the change advisory board (CAB)

A.Preventing problems and resulting incidents from happening

B.Restoring normal service operation as quickly as possible

C.Eliminating recurring incidents

D.Minimizing the impact of incidents that cannot be prevented

A.To ensure high levels of customer satisfaction

B.To identify patterns of business activity

C.To secure funding to manage the provision of services

D.To ensure strategic plans for IT services exist

A.Service level management

B.Change management

C.Business relationship management

D.Availability management

A.The change authorization board

B.The change implementer

C.The change advisory board

D.The change manager