A.The process manager

B.The process owner

C.The service owner

D.The process practitioner

A.Business continuity strategy

B.Critical IT processes

C.All the services in the service portfolio

D.Mission critical services at peak business periods

A.Availability management and service level management

B.Supplier management and service level management

C.Supplier management and change management

D.Supplier management and availability management

A.Any change of state that has significance for the management of a configuration item (CI) or IT service

B.An unplanned interruption to an IT service or a reduction in the quality of an IT service

C.Reducing or eliminating the cause of an incident or problem

D.The unknown cause of one or more incidents that have an impact on an IT service

A.It is maintained by incident management and contains solutions to be implemented by problem management

B.It is maintained by problem management andis used by the service desk to help resolve incidents

C.It is maintained by the service desk and updated with the details of each new incident

D.It is a part of the configuration management database (CMDB) and contains workarounds