Which of the following should be considered when designing measurement systems, methods and metrics?
1. The services
2. The architectures
3. The configuration items
4. The processes

In service design, which term describes services, technologies and tools?

In which document would you expect to see an overview of actual service achievements against targets?

Which is an objective of event management?

Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?