Online Access Free ITIL.ITIL-Foundation.v2022-11-09.q107 Practice Test (Page 2)

ITIL-Foundation Exam Question 1

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A.Service catalogue management

B.Demand management

C.Service level management

D.Service transition

ITIL-Foundation Exam Question 2

What should a release policy include?

A.How request for changes (RFCs) are approved for software releases in the IT production environment.

B.Roles and responsibilities across all the service transition processes.

C.Roles and responsibilities for updating the configuration management database (CMDB.

D.Criteria and authorization to exit early life support and handover to the service operation function.

ITIL-Foundation Exam Question 3

What BEST defines roles and responsibilities in relation to process and activities?

A.Configuration baseline

B.Service model

C.Human resource model

D.RACI matrix

ITIL-Foundation Exam Question 4

Which one of the following is NOT a valid purpose or objective of problem management?

A.To prevent problems and resultant incidents

B.To restore service to a user

C.To eliminate recurring incidents

D.To manage problems throughout their lifecycle

ITIL-Foundation Exam Question 5

Which one of the following is the BEST description of a service level agreement (SLA)?

A.An agreement between a service provider and an external supplier

B.An agreement between the service provider and their customer

C.The part of a contract that specifies the responsibilities of each party

D.An agreement between the service provider and an internal organization

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ITIL-Foundation Exam Question 1

ITIL-Foundation Exam Question 2

ITIL-Foundation Exam Question 3

ITIL-Foundation Exam Question 4

ITIL-Foundation Exam Question 5

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