A.The desk provides 24 hour global support

B.There is a single desk in one location serving the whole organization

C.The desk is co-located within or physically close to the user community it serves

D.The desk uses technology and other support tools to give the impression that multiple desk locations are in one place

A.How quickly a service or component can be restored to normal working order

B.How long a service or configuration item (CI) can perform its function without failing

C.The level of risk that affects a service or process

D.The availability of a service or component

A.Prioritization

B.Escalation

C.Detection

D.Categorization

A.In the definitive production library

B.In the definitive security library

C.In the definitive media library

D.In the definitive software library

A.Ensure that all service transitions are properly authorized

B.To define testing scripts to ensure service transitions are unlikely to ever fail

C.Provide overall planning for service transitions and co-ordinate the resources they require

D.Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked