A.All of the above

B.2 and 4 only

C.3 and 4 only

D.2 only

A.Functions

B.Metrics

C.Roles

D.Inputs and outputs

A.All incidents must be fully logged

B.Incidents must only be logged if a resolution is not immediately available

C.Only incidents reported to the service desk can be logged

D.The service desk decide which incidents to log

A.Producing quality, secure and resilient designs for new or improved services

B.Designing and maintaining all necessary service transition packages

C.Measuring the effectiveness and efficiency of service design and the supporting processes

D.Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

A.IT finance

B.Service desk

C.Service portfolio management

D.Request fulfilment