Online Access Free ITIL.ITIL-Foundation.v2022-11-09.q107 Practice Test (Page 7)

ITIL-Foundation Exam Question 26

Which of the following is the best definition of IT service management?

A.A complete set of all the documentation required to deliver world class services to customers

B.The implementation and management of quality IT services that meet business needs

C.Technical implementation of supporting IT infrastructure components

D.An internal service provider that is embedded within a business unit

ITIL-Foundation Exam Question 27

Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future

A.All of the above

B.1, 2 and 4 only

C.1 only

D.2 and 3 only

ITIL-Foundation Exam Question 28

The BEST description of an incident is:

A.Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

B.An unplanned interruption to service or a reduction in the quality of service

C.An unplanned disruption of service unless there is a backup to that service

D.Any disruption to service whether planned or unplanned

ITIL-Foundation Exam Question 29

Which process would be used to compare the value that newer services have offered over those they have replaced?

A.Service portfolio management

B.Capacity management

C.Availability management

D.Service catalogue management

ITIL-Foundation Exam Question 30

What is the BEST description of a change proposal?

A.An authorised change submitted to release and deployment

B.A justification for a change with significant cost or risk

C.An RFC that must be implemented as soon as possible

D.Any request for change (RFC. submitted to change management

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ITIL-Foundation Exam Question 26

ITIL-Foundation Exam Question 27

ITIL-Foundation Exam Question 28

ITIL-Foundation Exam Question 29

ITIL-Foundation Exam Question 30

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