Online Access Free ITIL.ITIL-Foundation.v2022-11-09.q107 Practice Test (Page 10)

Which one of the following is the purpose of service level management?

A.To ensure that an agreed level of IT service is provided for all current IT services

B.To carry out the service operations activities needed to support current IT services

C.To create and populate a service catalogue

D.To ensure that sufficient capacity is provided to deliver the agreed performance of services

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A.Service design

B.Service operation

C.Service transition

D.Continual service improvement

Which groups of people would work according to an operational level agreement?

A.Business units

B.Internal IT teams

C.External IT teams

D.All stakeholders

Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?

A.Do

B.Measure

C.Implement

D.Perform

Which of the following is service transition planning and support NOT responsible for?

A.Detailed planning of the build and test of individual changes

B.Prioritizing conflicts for service transition resources

C.Maintaining policies, standards and models for service transition activities and processes

D.Coordinating the efforts required to manage multiple simultaneous transitions

Other Version: 2315ITIL.ITIL-Foundation.v2022-03-14.q118; 90ITIL.Pass4guide.ITIL-Foundation.v2022-02-01.by.merle.118q.pdf; 2713ITIL.ITIL-Foundation.v2021-09-19.q117

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