Online Access Free ITIL.ITIL-Foundation.v2022-11-09.q107 Practice Test (Page 6)

ITIL-Foundation Exam Question 21

Which of the following is NOT a valid objective of problem management?

A.To prevent problems and their resultant Incidents

B.To manage problems throughout their lifecycle

C.To eliminate recurring incidents

D.To restore service to a user

ITIL-Foundation Exam Question 22

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase
'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

A.Did we get there?

B.Where do we want to be?

C.Where are we now?

D.How do we get there?

ITIL-Foundation Exam Question 23

Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices

A.1 and 3 only

B.2 and 3 only

C.All of the above

D.1 and 2 only

ITIL-Foundation Exam Question 24

What is the BEST description of the CSI register?

A.It is a record of new services to be approved by a customer, including proposed implementation dates

B.It is a record of proposed improvement opportunities and the benefits that will be achieved

C.It is a record of completed improvements and the relevant customer satisfaction metric

D.It is a record of all authorised changes and their planned implementation dates

ITIL-Foundation Exam Question 25

Which statement should NOT be part of the value proposition for Service Design?

A.Reduced total cost of ownership

B.Improved quality of service

C.Improved Service alignment with business goals

D.Better balance of technical skills to support live services

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ITIL-Foundation Exam Question 21

ITIL-Foundation Exam Question 22

ITIL-Foundation Exam Question 23

ITIL-Foundation Exam Question 24

ITIL-Foundation Exam Question 25

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