A.Service request

B.Change proposal

C.Change policy

D.Risk register

A.Service Providers

B.Business Units

C.Service Units

D.Customers

A.Incident and financial management

B.Knowledge and service level management

C.Incident and event management

D.Change and release and deployment management

A.Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets

B.Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support

C.Business Cases should focus on both the financial and non-financial impacts of the proposed project or service

D.Business Cases should focus on only the financial impacts of the proposed project to secure support and funding

A.It is a structured document with definitive information regarding all live IT services, including those available for deployment

B.It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

C.It is a set of tools and databases that is used to manage knowledge, information and data

D.It is a secure library in which the latest versions of authorized software items are stored and protected