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CIS-CSM
ServiceNow.CIS-CSM.v2022-05-13.q43 Practice Test (Page 10)

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CIS-CSM Exam Question 41

Special Handling Notes can apply to which one of the following based on specific attributes?

A.Holiday

B.VIP

C.Contact

D.Domain

Correct Answer: C

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CIS-CSM Exam Question 42

What is required to enable the Follow the sun field on the Customer Service Case form?

A.The value property on the form must be set to true

B.The plugin 'com.snc.csm_time_recording' needs to be activated

C.The value property on the form must be set to true and the field added to the case form

D.Nothing, it is a standard field

Correct Answer: A

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CIS-CSM Exam Question 43

Agents and managers cannot create knowledge articles from Community questions.

A.True

B.False

Correct Answer: B

Explanation
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.

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