A.Case

B.Chat

C.Knowledge Article

D.Accounts

A.Allows the customer or consumer to qualify their answer

B.Opens a chat session with customer support

C.Allows the customer to ask a question

D.Provides hint to the user on the field

A.The role of sn_customerservice.customer_case_manager must be assigned

B.Major Issue Management needs to be installed and certain properties enabled

C.No action required, this is a standard Customer Service Management feature

D.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

A.Governance Risk and Control

B.Targeted Communications

C.Asset management

D.Record producers

A.sn_customerservice_agent

B.sn_customerservice_manager

C.sn_customerservice.consumer_agent

D.admin