Online Access Free ServiceNow.CIS-CSM.v2022-05-13.q43 Practice Test (Page 7)

CIS-CSM Exam Question 26

What are common types of application record data that are imported during a CSM data migration?
(Choose two.)

A.Case

B.Chat

C.Knowledge Article

D.Accounts

CIS-CSM Exam Question 27

What is the purpose of a Catalog Item variable?

A.Allows the customer or consumer to qualify their answer

B.Opens a chat session with customer support

C.Allows the customer to ask a question

D.Provides hint to the user on the field

CIS-CSM Exam Question 28

What is required to synchronize fields from a parent to a child case(s)?

A.The role of sn_customerservice.customer_case_manager must be assigned

B.Major Issue Management needs to be installed and certain properties enabled

C.No action required, this is a standard Customer Service Management feature

D.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

CIS-CSM Exam Question 29

Major Issue Management uses which one of the following capabilities?

A.Governance Risk and Control

B.Targeted Communications

C.Asset management

D.Record producers

CIS-CSM Exam Question 30

Which of the following roles cannot update a consumer's record?

A.sn_customerservice_agent

B.sn_customerservice_manager

C.sn_customerservice.consumer_agent

D.admin

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