Online Access Free ServiceNow.CIS-CSM.v2022-05-13.q43 Practice Test (Page 5)

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

A.Manage cases on behalf of customer service agents

B.Create cases on behalf of customers

C.Manage requests on behalf of customer service agents

D.Create requests on behalf of customers

E.Manage major incident communication on behalf of a customer service manager

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

A.Manage requests

B.Execute assigned tasks

C.Close work orders

D.Manage cases

E.Manage assets

Match the business rule to its function in the Self-Service Portal.
Hot Area:

Information about a customer's service contract is found in Knowledge.

A.True

B.False

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

A.Community

B.Knowledge Base

C.Open An Incident

D.Service Catalog

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