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CIS-CSM Exam Question 6

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

    • CIS-CSM Exam Question 7

    Predictive Intelligence improves Case management by:

    • CIS-CSM Exam Question 8

    Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)

    • CIS-CSM Exam Question 9

    Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

    • CIS-CSM Exam Question 10

    What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

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