Online Access Free ServiceNow.CIS-CSM.v2022-05-13.q43 Practice Test (Page 4)

CIS-CSM Exam Question 11

How many outbound email accounts are supported in Customer Service Management?

A.Two

B.Unlimited

C.One

D.One per business service

CIS-CSM Exam Question 12

Major Issue Management uses which one of the following capabilities?

A.Governance Risk and Control

B.Targeted Communications

C.Asset management

D.Record producers

CIS-CSM Exam Question 13

In the Customer Service Management space, what does the term asset management mean?

A.Tables in the Asset application

B.A set of business activities and processes used to track assets

C.Financial, contractual and inventory information of assets

D.Tracking products or services customers are using

CIS-CSM Exam Question 14

What one of the following is optional when creating a Catalog workflow?

A.Managing workflow versions

B.Publishing the workflow

C.Approving the workflow

D.Defining workflow activities

CIS-CSM Exam Question 15

From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

A.Asset

B.Product

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