Online Access Free ServiceNow.CIS-CSM.v2022-05-13.q43 Practice Test (Page 4)

How many outbound email accounts are supported in Customer Service Management?

A.Two

B.Unlimited

C.One

D.One per business service

Major Issue Management uses which one of the following capabilities?

A.Governance Risk and Control

B.Targeted Communications

C.Asset management

D.Record producers

In the Customer Service Management space, what does the term asset management mean?

A.Tables in the Asset application

B.A set of business activities and processes used to track assets

C.Financial, contractual and inventory information of assets

D.Tracking products or services customers are using

What one of the following is optional when creating a Catalog workflow?

A.Managing workflow versions

B.Publishing the workflow

C.Approving the workflow

D.Defining workflow activities

From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

A.Asset

B.Product

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