CIS-CSM Exam Question 1

Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
  • CIS-CSM Exam Question 2

    Information in the Case Field 'Contact' is copied to which Incident Field?
  • CIS-CSM Exam Question 3

    Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
    (Choose two.)
  • CIS-CSM Exam Question 4

    Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
  • CIS-CSM Exam Question 5

    What role does the Engagement Manager play before the Workshop? (Choose two.)