CIS-CSM Exam Question 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
(Choose two.)
CIS-CSM Exam Question 2
Information in the Case Field 'Contact' is copied to which Incident Field?
CIS-CSM Exam Question 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
(Choose two.)
CIS-CSM Exam Question 4
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
CIS-CSM Exam Question 5
What role does the Engagement Manager play before the Workshop? (Choose two.)
