A.Partners and suppliers

B.Information and technology

C.Value streams and processes

D.Organizations and people

A.Configuration baselines and versions are produced by SACM

B.All changes to Cis are authorized by SACM

C.The scope of SACM includes management of the complete lifecycle of every configuration item (CI)

D.SACM maintains an accurate and complete configuration management system (CMS)

A.Service request management

B.Change control

C.Service desk

D.IT asset management

A.To make new or changed services available for use

B.To set clear business-based targets for service performance

C.To move new or changed components to live environments

D.To ensure services achieve agreed and expected performance

A.A service request

B.A configuration item (CI)

C.An IT asset

D.An incident