A.Optimize and automate

B.Collaborate and promote visibility

C.Start where you are

D.Keep it simple and practical

A.Legally binding contractual responsibilities of just the IT service provider

B.Legally binding contractual responsibilities or both parties

C.Key service targets and responsibilities of both the IT service provider and customer

D.Key service targets and responsibilities of just the IT service provider

A.Optimize and automate

B.Focus and value

C.Think and work holistically

D.Collaborate and promote visibility

A.Providing transparency and good relationships

B.Meeting expectations for quality, costs and time-to-market

C.Ensuring that the organization's vision is understood

D.Ensuring the continual improvement of services

A.Service level management

B.Incident management

C.Service request management

D.Change control